How to design the user experience of chatbot conversations? In a similar manner, the chatbots can start the initial conversation for leads coming to your website. Why not start the conversation yourself instead of waiting for the user to come to you? A chatbot can do the icebreaking and start the conversation. In a different…

Chatbot use cases in the Covid-19 public health response Journal of the American Medical Informatics Association One of the healthcare chatbot use cases is it can provide medical advice to patients. Healthcare chatbots can truly revolutionize the way that patients gain access to medical advice and support. For those with chronic conditions, a 24/7 presence…